Refund and Returns Policy

Overview

This user policy (“Policy”) applies to Multiplier.Studio, and Rumur Inc (“Company”) and governs usage. For the purposes of this Policy, unless otherwise noted, all references to the Company include Multiplier.Studio and Rumur Inc and all references to Customer include any Heartland Dental supported Offices. The Company’s website is a video content management site.

Multiplier Content Studio produces videos to promote dental services. By using the Company website, you consent to the practices described in this statement.

Refunds

All sales are final.

All transactions for purchase are made through payment gateway Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards and your details are not stored during this process.

Delivery

All packages created by Multiplier Content Studio are digital video products and delivered via digital download only. No physical products are shipped.

After approving the videos, your final file(s) will be available to download. Once final payment is confirmed, the files can be downloaded.

There will be an opportunity to download right after checkout is complete and payment is received. Download link(s) for product(s) purchased will also be emailed to the email address customer used in the checkout process. Please note, that all digital downloads are tracked in terms of the location of download (via IP Address) and time of the download in order to prevent software fraud.
Download link(s) will expire after 90 days from the date of purchase.

Once you download the file you purchased, you are responsible for the safekeeping of the file. We recommend making a backup copy of the original download and separate backup copies as needed.

Returns

No returns. The purchase is a digital product, and it is deemed “used” after download.

Cancellations

To cancel service, the Customer must provide a written 30-day notice of cancellation. Until notice of cancellation is received by us, and cancellation is finalized, service will continue and Customer will remain responsible for paying for said service or services. Please send notice to:

Email: [email protected]

Service Termination. Upon expiration of Customer-provided notice of cancellation, services will terminate immediately. No further fees are due. All work created to-date remains the sole property of Multiplier Content Studio.

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